Frequently Asked Questions

Where are you located?

Our clinic is at 4326 Fraser Street, in Vancouver, on the east side of Fraser Street between 27th and 28th Avenue. 

What types of payments do you accept?

We accept VISA, MasterCard, debit/interac, cheque, and e-transfer. Some therapists are accepting cash, but please check with them first.

I want to buy a gift certificate.

Thanks for thinking of us for your thoughtful gifting!

Gift certificates are available in any denomination starting at $20.00CAD. They can be used toward the cost of massage therapy and physiotherapy services.

-If you are local please call 604 428 8688 or email reception@urbanhealingvancouver.ca to arrange a time for purchase and pick up.

-If you are not local, please email reception@urbanhealingvancouver.ca to arrange your e-transfer and discuss delivery by mail or hand-delivery.

Which extended health benefits plans do you direct bill?

We direct bill to Pacific Blue Cross.


Note: You are responsible for the entire cost of your session in the event that we are unable to determine your coverage amount on the PBC portal. 

I have an ICBC claim.

We currently do not bill to ICBC. 


You may still come for massage therapy and physiotherapy but you will have to pay for your session and then seek your reimbursement from ICBC on your own. Your claim adjuster will have more information about reimbursement.

Need more answers?

No problem! Feel free to email us at reception@urbanhealingvancouver.ca and we will respond within 1-3 business days.