Hello there! Thanks for stopping by.

We are now taking appointments but things are a little different these days.  To ensure the risk of exposure to illness remains low we require the following from you:


-Before booking an appointment please take the self-screening survey here: https://bc.thrive.health/covid19/en and follow the recommendations they make.

-We require a mask to be worn while inside the clinic and during treatment. Please bring one with you.

-The waiting room will be off limits. You will have to wait outside or in your car if you arrive early. Aim for no more than 5 minutes early, please.

-Arrive unaccompanied, unless they are your interpreter. Do not bring friends, children, pets, personal belongings (ie: baggage/groceries) with you into the clinic.

-You will be required to wash your hands for a minimum of 20 seconds with warm water and soap when you arrive.

Booking availability will be limited. Some therapists will be working with their current clients only and may not take new cases for a while. We have staggered appointment start times in order to limit the interaction with other clients. If you have a preferred therapist without the availability you need please email reception@urbanhealingvancouver.ca and we can forward your request to them.

To see our current availability on our booking site click here.


Thank you for your continued support!

Rebecca Flanagan, RMT, Clinic owner


Having trouble booking a Physiotherapy appointment?

Want to book an appointment beyond one month away? 

For questions about booking, or for other information about physiotherapy at Urban Healing, please
 EMAIL Susannah at susannahbritnellpt@gmail.com


60 minutes - First Appointment:         $160.00
30 minutes - Follow-up Appointment: $ 80.00

Registered Physiotherapy

Susannah Britnell BSc (Hons) in Physiotherapy

Registered Physiotherapist  - Available: Wednesday and Thursday

Susannah Britnell is very pleased to be working at Urban Healing. She obtained her BSc(Honours) in Physiotherapy from Manchester University in 1997 and her diploma in Manual and Manipulative Therapy in 2001. Susannah focused her professional development in the areas of orthopaedics, pelvic floor rehabilitation, and pain science.  Susannah strongly believes in working as a team with her clients to find effective ways to reach their goals. She uses a combination of education, manual therapy, and exercise to improve pain and function and to empower self-management of her client’s concerns.  Susannah’s main areas of practice include back, hip and pelvic pain, pre and post natal care, as well as pelvic health concerns including incontinence, pelvic organ prolapse and vaginal and or rectal pain.




She is also very happy to treat all orthopaedic concerns as well, including sore shoulders, back and necks. When not at the clinic, Susannah is either working at the interdisciplinary Centre for Pelvic Pain and Endometriosis, playing or coaching team sports, or singing in her choir.


What is Pelvic Floor Physiotherapy?

Some physiotherapists have specific training and experience assessing and treating pelvic floor concerns. Assessments may involve a vaginal or rectal exam for women, or a surface perineal or rectal exam for men. 

Pelvic Floor examinations: what to expect.

With a pelvic pain or pelvic floor concern, a perineal/vaginal or rectal exam may be recommended as part of your assessment and treatment. This type of examination would only be performed with your informed consent after a detailed discussion about your condition and assessment options. Should you consent to a perineal/vaginal/rectal examination, the examination and treatment would be performed with utmost privacy, professionalism and sensitivity.  You may bring someone to be present for your examination. 

What are common pelvic pain or pelvic floor concerns?

Bladder Issues:

Do you leak urine during activity or with strong bladder urges? Are you always trying to find a bathroom or drinking less on purpose to avoid needing to urinate? Do you feel like you almost don’t make it to the toilet and that your bladder is in charge instead of you? Are you up several times at night to urinate? Do you have pain as your bladder fills? If you answer yes to any of these questions, improvement is possible. Leaking urine is never normal, although it is common. Bladder concerns are changeable. Time to take control of your bladder!

Vaginal/Sexual Pain:

Are vaginal exams or using a tampon painful? Is sexual activity painful for you? Do you feel tension in the pelvic floor muscles but are not sure how to change this? Pain-free, pleasurable sexual activity  is possible, even for women with vaginal pain. 


Men also can experience pelvic pain, usually made worse by sitting for long periods, exercise or ejaculation, and often combined with urinary frequency. Once infections have been ruled out by a physician, working on pelvic floor issues can be helpful.


Is it hard to pass your bowel movements? Do you need to strain? Do you feel like you can’t fully empty your bowel? Do you ever have accidents with your bowel? Having effective bowel movements is definitely under-appreciated until problems start. There are many things you can do to improve your bowel movements.

Pelvic Organ Prolapse:

Women: Do you sense vaginal heaviness or pressure? Do you feel a bulge at the opening of your vagina? Pelvic floor training has been shown to be effective to improve prolapse. Maximize what you can do for this problem.

Back/Pubic Pain:

Do you have back, hip or pubic pain with standing up out of a chair, or sitting and standing for long periods?  Or as you roll over in bed? Is bending and lifting painful and hard to do? Have you had problems with this since a pregnancy or delivery of your baby? Do you have a painful tailbone when you sit? Pelvic Girdle Pain is much more common than we realize. Many women have PGP that started in a pregnancy or delivery and never really went away. Men and women who have not had  a pregnancy can also experience PGP. PGP is changeable, even after many years.



Susannah's preferred treatment modalities: 

Manual and Manipulative Therapy
Exercise Therapy
Pain Education

Intramuscular Stimulation (IMS) and Dry-needling
Pelvic Floor Therapy (see below)